Cancellation & Refund Policies

These policies keep classes running smoothly and fairly for everyone.

MERCHANDISE

All apparel and merchandise purchases are final sale. Items may be tried on in our change room prior to purchase.

LATE ARRIVALS

Please plan to arrive 10–15 minutes before class. Doors are locked at class start and instructors are unable to leave class to let students in.

Students arriving after class has begun will not be permitted to join. This policy exists for safety reasons, as a proper warm-up is an important part of class and late entry disrupts the experience for instructors and fellow students.

Late arrivals fall under the same category as late cancellations or no-shows and will be charged accordingly. Please see the next section for more information.

REGULAR CLASSES

Due to limited class sizes, we ask that clients cancel or reschedule at least 6 hours prior to the start of class if they are unable to attend.

If a cancellation is made inside of the 6-hour window, if you arrive too late to participate, or if you are a no-show:

Class package holders will forfeit the class credit.
Membership holders will be charged a $15 late cancellation fee to the credit card on file.

This policy exists as a courtesy to fellow students and waitlisted clients, and helps us keep classes running smoothly.

If a medical issue prevents attendance, please email info@thestudioaaf.com with appropriate documentation. Otherwise, we are unfortunately unable to make exceptions to this policy.

CLASS SIZE REQUIREMENTS

There is a minimum of 2 scheduled clients registered for a class for it to run. If numbers are less than 2 at the 6-hour mark prior to class start time, the class will be canceled and the credit will be put back into the client's account to re-schedule within their expiry time of purchase.

WAITLIST

If you join a waitlist, please treat the class as though it is already part of your schedule.

If a spot becomes available, you will receive an automatic email invitation to join the class. For example, if you are first on the waitlist and another student cancels, you will be notified and given the opportunity to claim the spot.

Please keep an eye on your email and remove yourself from the waitlist as soon as you know you are unable to attend. If you are unable to take a released spot, responding promptly helps ensure the next student has the opportunity to join the class.

DROP INS, CLASS PACKAGES & MEMBERSHIPS

All drop-in classes, class packages, and memberships are final sale. There are no refunds, credits, or transfers for unused classes, memberships, or purchased packages.

This includes late cancellations and missed classes.

Extensions on class packages and monthly unlimited memberships may be granted at management’s discretion with a valid note from a medical professional.

WORKSHOPS, SERIES & EVENTS

All workshops, series, and events are final sale. There are no refunds, credit transfers, or exchanges.

PARTIES

A 50% non-refundable deposit is required to secure all party bookings.

If a party is cancelled or rescheduled more than 24 hours before the scheduled time, the deposit may be transferred as studio credit toward another party booking only.

If a party is cancelled or rescheduled within 24 hours of the scheduled time, the full payment is non-refundable and non-transferable. No credits or transfers will be issued.

PRIVATE CLASSES

Private classes are charged in full upon booking.

Private classes may be cancelled or rescheduled up to 24 hours prior to the scheduled class time. If cancelled outside of this 24-hour window, the private class credit will be returned to the client’s account for future booking.

Cancellations or reschedules made within 24 hours of the scheduled class time will result in forfeiture of the credit.

SPACE RENTALS

Space rentals are charged in full upon booking.

Space rentals may be cancelled or rescheduled up to 24 hours prior to the scheduled rental time. For cancellations made outside of this window, the rental credit will be returned to the account.

Cancellations or reschedules made within 24 hours of the scheduled rental time will result in forfeiture of the rental credit.

For any other inquiries, please contact by e-mail at info@thestudioaaf.com or by phone at (506) 232-2564.