CANCELLATION & REFUND POLICIES
All apparel and merchandise purchases are final sale. Items may be tried on in one of our dressing rooms before purchase.
Please plan to show up 15 minutes early in order to be signed in and prepare for class. Doors will remain locked once classes are in progress. If you arrive after the class has started you will be unable to join at this time. This is for your safety, as well as the instructors’ and other students, as a proper warm-up is the most important part of class. Late arrivals will fall within the same category as no-shows or late cancellations and be charged accordingly. Please refer to the next section for more information on charges.
Due to a limited number of spots in our scheduled classes, and as a courtesy to your fellow pole dancers and aerialists, we ask that you cancel/reschedule at least 6 HOURS PRIOR to the start time of your class in order to keep the credit for your class (class package holders) or be spared a late cancellation fee (membership holders) if you are unable to attend. If you do not cancel before this 6 hour period, arrive late, or if you are a no-show to the class, class package holders will lose this credit while membership holders will be charged a $15 late cancellation fee to their credit card on file. If there is a medical reason for any of the above, e-mail us at firstname.lastname@example.org with appropriate documentation. Otherwise, we are unfortunately unable to make exceptions to this policy.
CLASS SIZE REQUIREMENTS
There is a minimum of 2 scheduled clients registered for a class for it to run. If numbers are less than 2 at the 6-hour mark prior to class start time, the class will be canceled and the class will be put back into the client's account to re-schedule within their expiry time of purchase.
If you are on the waitlist for a class, we recommend that you schedule this in your day as if you have already been added into class. Please make sure to remove yourself off the waitlist 6 HOURS PRIOR to the start of class time if there is a chance you will be unable to attend. For example, if you are first on the waitlist and another student early cancels before class starts, you will be sent an invite into class (an automatic e-mail will be sent - so keep your eyes peeled!). If you cannot make it, please respond accordingly so the next student on the list has a chance to accept. It is advised to treat any waitlisted class as if it is already on your schedule to ensure that it is not forgotten.
DROP INS, CLASS PACKAGES & MEMBERSHIPS
These are final sale. There are no refunds or credit transfers for class packages, memberships, or drop-in classes. This includes extensions on memberships/class packages and late cancels. Extensions on Class Packages and Monthly Unlimited Memberships are at the discretion of management with a valid Dr’s (or medical professional’s) note provided.
WORKSHOPS, SERIES & EVENTS
These are final sale. There are no refunds or credit transfers for workshops, series or events.
Downpayment of 50% of total party cost is non-refundable. If the party is cancelled or rescheduled 24 hours before the scheduled class, this downpayment can be transferred into a studio credit to go toward the purchase and scheduling of another party only. If a party is cancelled beyond this 24-hr window, the downpayment will be lost and is non-transferable.
Private classes will be charged in full upon booking. Private classes may be cancelled or rescheduled up to 24 hours before the scheduled class. For cancellations, amount paid may be transferred into a studio credit to be used toward the purchase of another space rental, class package, drop-in, party, or private class. If a private class is cancelled after this 24 hour period, the amount paid is forfeited.
Space rentals will be charged the full amount upon booking. Space rentals may be cancelled or rescheduled up to 24 hours before the scheduled rental. For cancellations, amount paid may be transferred into a studio credit to be used toward the purchase of another space rental, class package, drop-in, party, or private class. Student discount may not be combined with this transferred purchase. If a space rental is cancelled after this 24 hour window, amount paid will be lost.
For any other inquiries, please contact by e-mail at email@example.com or by phone at (506) 232-2564